Is lodging a complaint about a defective item you've purchased considered as a civil law case?

Okay, let's break down why complaining about a defective item falls under civil law. Civil law is essentially the set of rules governing relationships between individuals, organizations, and even the government when they're acting in a non-governmental capacity. Think of it as the framework for resolving disputes and ensuring fairness in everyday interactions. Now, when you buy something, you enter into a contract with the seller. If that item turns out to be faulty, the seller has arguably broken that contract. Lodging a complaint, and potentially taking the seller to court, is your way of seeking a remedy for that breach. This isn't a criminal matter, where someone has broken a law punishable by the state. Instead, it's a disagreement between you and the seller that needs to be resolved, usually through compensation or a replacement. So, because it involves a dispute between individuals over a contract and doesn't involve criminal charges, it's a civil law case.